Powerful Features
Advanced Speech-to-Text
Accurately transcribe audio calls into text, supporting multiple languages and accents for comprehensive data capture.
LLM-Powered Analysis
Leverage cutting-edge Large Language Models to extract deep insights from transcribed conversations.
Sentiment Analysis
Automatically detect and categorize customer sentiment to gauge satisfaction levels in real-time.
Topic Extraction
Identify key discussion topics and trends across all your calls, understanding common issues and interests.
PII Redaction
Automatically identify and flag sensitive personal information to ensure data privacy and compliance.
Q&A Identification
Extract customer questions and agent responses for training and quality assurance purposes.
How It Works
1. Call Ingestion
Daily fetching of audio recordings from your platform.
2. Transcription
Convert audio to accurate text using advanced STT technology.
3. AI Analysis
Process transcripts to extract structured insights.
4. Insights
View KPIs and reports through our intuitive dashboard.
Why Choose CallInsight AI?
Unlock Hidden Insights
Go beyond basic call metrics. Discover what truly drives customer interactions and agent performance.
Save Time & Resources
Automate manual review processes, freeing up your team to focus on strategic initiatives.
Enhance Compliance
Automated PII detection helps you maintain data privacy standards and regulatory compliance.
Improve Customer Experience
Understand customer needs and pain points to deliver more personalized and effective support.
Boost Agent Performance
Identify training opportunities and best practices by analyzing interactions at scale.
Data-Driven Decisions
Make informed business decisions based on comprehensive, structured call data.
Ready to Transform Your Call Center Operations?
Start leveraging the power of AI to gain unparalleled insights from your customer conversations.
Request a Demo